Frequently asked questions
For both pitches and Mobile Home / Ecolodge rentals, your balance must be paid no later than 30 days before your arrival.
If you make a reservation less than 30 days before your arrival date, we ask you to pay the total amount of your stay by credit card only.
For camping pitches, it is possible to extend your stay on site (subject to availability). Please inform reception and pay for each night on the day of extension.
Please note that we only accept minors accompanied by their legal guardians for the duration of their stay.
Rates are for a maximum of 6 people.
The number of people is determined by the category:
Cottage Plage: 2 people / Horizon: 4 people / Evasion, Azur: 5 people / Océan, Grand Large: 6 people / Sable: 8 people.
New for 2022: Cottage Bahia 2 & 3 bedrooms for 4 or 6 people / Cottage Lagon Premium 2 & 3 bedrooms for 4 or 6 people. New for 2023: Cottage Cosy 2 & 3 bedrooms for 4 or 6 persons / Cottage Bahia + 2 & 3 bedrooms for 4 or 6 persons / Cottage Sable + for 8 persons
No additional person is possible, and babies are counted as one person.
4 people maximum. No additional person possible.
A deposit of €200 is required for cottages and tents. We do not require a deposit for pitches.
It must be submitted via a link that we send by e-mail 7 days before your arrival.
The requested bank imprint is not debited, it acts as a guarantee for the reservation, if there is degradation and after common agreement of the parties we leave ourselves the possibility of cashing the amount of the compensation.
The bank imprint will be removed between 14 days and a maximum of 30 days after your departure.
Don’t hesitate to contact your bank to check your card’s eligibility for the imprint.
We also remind you that pitches and rentals must be completely cleared of all personal belongings and left perfectly clean, in which case we may charge you a cleaning fee of €100.
For the deposit, you must send it within 10 days of booking. The balance must be paid up to 40 days before arrival. Registered mail with declared value recommended.
You can cancel your stay if you have taken out the cancellation guarantee. You will only be reimbursed if the cause of your cancellation is included in the clauses of the cancellation guarantee.
To find out more about our cancellation policy, click on the following link:
- For mobile-home or tent rentals: Arrival from 4 pm – Departure before 10 am.
- Bare pitches: Arrival from 2pm – Departure before noon.
We’ve set up an arrival drive run by our reception team. Just turn up at the place indicated at the entrance to the campsite, and while you’re still in your car, we’ll come to you.
We remind you that your arrival is simplified thanks to you and the information you have given us beforehand.
The deposit must also be paid in advance via the e-mail we send you 7 days before your arrival date.
- Please bring your booking confirmation or customer reference and your deposit.
- The campsite will refuse access to the accommodation to persons not registered on the booking contract or if the number of persons exceeds the capacity of the rented accommodation.
If you plan to arrive outside reception opening hours (9am-8pm), please let us know by phone or e-mail.
On arrival, you’ll find directions next to the reception desk. We ask you to arrive at reception by 12 noon the following day to finalize your check-in.
All our rentals come with comforters or blankets and pillows.
You can bring your own bed linen or rent bed linen kits on site (1 kit = 1 bed = 12€ ).
Please let us know in advance how many kits you require by e-mail.
Please note that bath and bed linen kits are included in Cottages Bahia, Lagon, Bahia +, Sable + and Cosy.
Yes, in all mobile homes.
We do not accept pets in our establishment.
- The indoor pool and waterslide are heated from May to September.
- The outdoor pool and paddling pool are heated from May to September.
Wi-Fi is accessible and available throughout the campsite, with 1 access per reservation and 3 accesses for Lagon premium cottages. One access refers to an unlimited Internet connection for 1 device. Additional access is subject to a surcharge. Prices are available at reception.
Yes, there’s entertainment for all the family during the July-August school vacations. Some activities outside the campsite may be subject to a charge.
No, aquatic area regulations only authorize access by campsite guests.
The snack bar and bar are open from May to September. Schedules are subject to periodicity.
Charcoal barbecues are permitted. You can bring your own or rent charcoal barbecues on site. Electric barbecues and planchas are prohibited.
No tent may be set up on the pitch, whether for rental or for an ecolodge tent.
The beach is 700 m from the campsite. Access is via a lane in a subdivision of second homes with little traffic.
Access to the cycle paths is opposite the campsite. You can rent a bike at the campsite.
The town center is 4.5km away.
